Q: I forgot my username, what now?
Your username is the email address you used to set up your site account. If you have multiple email addresses, determine which email address has been receiving your course emails and use that email address to log in.
If you still can’t figure out your username, click on “Contact Us” and send customer service an email.
Q: I forgot my password. What now?
No problem. Just go to ProTraders Strategies Academy and click “Log In.” Once you are on the login page, click on “Get Your Password”.
Once you click on “Get Your Password” it will lead you to a page that asks for your username. Enter your username (the email you use to log into the site) and click the “Get New Password” button.
Next, go to your email. There you will find an email inviting you to reset your password. Click the link in that email and change your password.
Q: What are badges?
There are two types of badges that you can earn as you complete a Course.
1. There are achievements badges that are awarded when you complete a lesson or a module. These badges are found in “My Achievements” under the “My Account” header.
2. The Course badges are digital badges that can be shared on your social platforms, linked in your LinkedIn Certifications, added to your email signature, and/or displayed on your website. The Course badges are awarded when you complete a Course.
Q: How can I contact customer service to receive support?