FREQUENTLY ASKED QUESTIONS

Need Help? Email: ptsquestions@protraderstrategies.com for support

A:

Your username is the email address you used to set up your site account. If you have multiple email addresses, determine which email address has been receiving your course emails and use that email address to log in.

If you still can’t figure out your username, click on “Contact Us” and send customer service an email.

A:

No problem. Just go to ProTraders Strategies Academy and click “Log In.” Once you are on the login page, click on “Get Your Password”.

Forgot password Image

Once you click on “Get Your Password” it will lead you to a page that asks for your username. Enter your username (the email you use to log into the site) and click the “Get New Password” button.

Next, go to your email. There you will find an email inviting you to reset your password. Click the link in that email and change your password.

A:

There are two types of badges that you can earn as you complete a Course.

1. There are achievements badges that are awarded when you complete a lesson or a module. These badges are found in “My Achievements” under the “My Account” header.

2. The Course badges are digital badges that can be shared on your social platforms, linked in your LinkedIn Certifications, added to your email signature, and/or displayed on your website. The Course badges are awarded when you complete a Course. These digital badges are issued through Credly. Instructions for how to display and share these badges will be sent to your email when you complete your Course.

A:

Credly is a digital credentialing service provider that allows the world to recognize achievement through verifying, sharing, and managing digital credentials and badges.

To set up your free Credly account go to https://info.credly.com/ and click on “Sign In” at the top of the screen. Go to the bottom of the “Sign In” page and click “Create an Account”.

On the “Create Account” page, enter your first name, last name, email, and password, and agree to Credly’s Terms of Service and Privacy Policy. When entering your email, make sure you use the same email address to register for your Credly account as you used to sign up for ProTraders Strategies Academy. These emails must always match for you to be able to access and share your badges through Credly.

A:

If you have questions or comments regarding ProTrader Strategies Academy products, please email us at ptsquestions@protraderstrategies.com or call (310) 598-6677. You can also reach out to us by using the Contact Us form.